I clicked "View > Show hidden devices" and then uninstalled all the greyed out devices which appeared under both "Disk Drives" and "Universal This issue came up a few weeks ago and, following advice I found online, I tried accessing Device Manager on the Pro 4. If you plug it in to either 2.0 port on the Lenovo it works fine.Īs I say, this is recent. Nothing appears in Device Manager either. You don't get the "ping" sound you normally get when you plug in a USB device, and the drive does not appear in my computer. If you plug it in to either 3.0 port, the light comes on the hard drive and it spins up, but It doesn't work on the 3.0 ports on either the Lenovo or Pro 4. My issue is that, recently, the WD has started only working with the USB 2.0 ports on the Lenovo. The WD drive is set up for File History backups with the Lenovo. I have Bitlocker activated and have used it to encrypt the WD drive with Bitlocker too. ![]() ![]() I also have a relatively newly purchased WD My Book 2TB external ![]() I have a Surface Pro 4 also running Windows 10 and with the usual single USB 3.0 port. I have a Lenovo Z50 laptop running Windows 10 which has two USB 2.0 and one USB 3.0 ports. I've seen people post similar issues in the past, but haven't yet seen a response which has worked for me.įirst, my devices.
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